Privacy Policy
Last updated: August 2026
This Privacy Policy explains how SYRRAY handles information when you visit the public marketing site, contact us, or use the SYRRAY platform as a merchant.
1. Information we collect
Depending on how you interact with SYRRAY, we may collect contact details you submit (name, email, phone, brand name, message), account information for merchants, storefront and order data you create in the product, and technical logs needed to operate and secure the service.
2. How we use information
We use information to respond to inquiries, provide and improve the platform, operate storefronts and merchant dashboards, process orders and related commerce workflows, maintain security, and communicate about the service.
3. Merchant storefronts and customer data
When you operate a storefront on SYRRAY, you control the customer-facing experience and the customer data collected for your commerce activity. SYRRAY processes that data to provide the platform features you enable. Merchants remain responsible for their own customer communications and compliance obligations.
4. Contact form submissions
Messages sent through the marketing contact form are delivered to SYRRAY using our email provider so we can respond. Do not include sensitive credentials in contact messages.
5. Service providers
We use infrastructure and service providers (for example hosting, email delivery, media storage, and logistics APIs) to operate SYRRAY. These providers process data only as needed to deliver their services under contractual safeguards.
6. Retention
We retain information for as long as needed to provide the service, respond to requests, meet legal obligations, and resolve disputes. Contact form messages are kept as long as needed to handle the inquiry.
7. Security
We apply reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
You may request access, correction, or deletion of personal information we hold about you by contacting SYRRAY. Merchant account holders can also manage much of their storefront and account data inside the dashboard.
9. Updates
We may update this policy as practices or product capabilities change. The updated date above reflects the latest revision.
10. Contact
For privacy questions, use the Contact page or WhatsApp listed on the SYRRAY marketing site.